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Shipping policy

This policy covers how and when orders are delivered, and forms part of our Terms of Service.

1. Where we deliver

We deliver anywhere in Singapore. We do not currently ship outside Singapore. If you need an order sent overseas, write to sales@hinokii.sg before ordering and we will tell you whether we can arrange it and what it would cost.

2. What delivery costs

Delivery within Singapore is free. There is no minimum order value for free delivery, and no fuel, handling or peak-period surcharge. Deliveries to more than one address, to a location requiring a permit, or outside normal business hours are quoted separately — ask and we will price it before you commit.

3. When your order arrives

Lead time depends on the goods and the decoration, so we confirm it on the quotation rather than publishing a single figure that would be wrong for most orders. The date we confirm in writing is a date we undertake to keep. If it is going to move, we will tell you before it does, with a new date and the reason — you should never have to ask us where an order is.

What sets the lead time:

  • Whether the goods are in stock in Singapore or have to be brought in.
  • The decoration method. Embroidery and pad printing run faster than blind debossing.
  • Artwork approval, and pre-production sample approval on runs above 300 units. This part is usually the longest, and it is the part you control.
  • Custom packaging, which is produced separately from the goods.
  • Decorator capacity in the weeks before Chinese New Year, Deepavali and Christmas, when the whole trade is at its busiest.

If you are working to an event date, tell us the date rather than the lead time you want. We will tell you honestly whether it can be met, and say so early if it cannot.

4. Delivery address and receipt

Please give us a delivery address where somebody can receive and sign for the goods during business hours, and the name and mobile number of that person. Bulk orders arrive on pallets or in cartons and need somewhere to put them.

If a delivery cannot be completed because nobody is available or access is refused, we will arrange a second attempt. A third attempt may be charged at cost.

5. Checking the goods

Please check quantity and condition on receipt and tell us about any damage or shortfall within seven days, at sales@hinokii.sg. Our Refund Policy sets out what happens next.

6. Risk and title

Risk in the goods passes to you on delivery. Title passes when we have received payment in full.

7. Direct delivery to recipients

Where you ask us to deliver gifts to individual recipients rather than to one company address, we will need their names, addresses and contact numbers. Please make sure you are entitled to give us those details; our Privacy Policy explains how we handle them and how long we keep them.

HINOKII PTE. LTD.
3 Ang Mo Kio Street 62, LINK @ AMK #06-05, Singapore 569139 (by appointment)
sales@hinokii.sg · +65 8889 1472 · hinokii.sg

Last updated 23 August 2026.